I am never going to pay more money to sweethomes.

nick340's picture

I have paid 50 % of the price of the property where there is not even 10 % of the construction which has started and they want me to give them the cheques for the next half??? The Dubai dream is finished for sweethomes, and if i have no rights towards the ajman government nor any help, i will make myself listen to at sweethomes and will start causing such a chaos in their office that 1st, the exited dish dash small guy in sweethomes will have a smash in his face to calm him down and maybe it will make him realise that he is not in the right job and should consider helping the workers in ajman to bring bricks on top of each other to finish the towers. Second, i will make the tall guy eat his tie and glasses until he give me back my money. Third of all, the police will come and will take me to the police station and here they will listen to me and might consider taking some action against sweethomes if they dont want this to happen again. For the nice people on this forum who will tell me that am doing the wrong thing and that i should come down, please don' t as if you re not feeling how i feel now i think you have a lot of money in front of you and maybe have enough to buy food everyday...for me its not the case, and all of that because of sweethomes dishonnesty. Thank you for listening to me... i feel better now!! Smiling

Annua's picture

Have Faith....

.....in God ( the only one ) who has created you and all this universe. He is feeding you today & will feed you always inshallah. So pray to him at every opportunity....thank Him for whatever you have be'z some do not have even that.

If your earnings are hard earned the halal way , then be assured .......God will not let it go waste... you just need to have patience and faith.

Gather your strength by collecting other people with similar problem who have invested in Sweethomes. All together will make each feel good. Do a brain storming together and act on the ideas...like talking to the developer, linking the payment to construction stages etc.

You are not alone..............so many of us are in the same situation.........or worse.

We must ACT not REACT.

Regards

nick340's picture

Thanks..

Really appreciate your response to my mail... however am sorry, i lost it... it just gave me the impression that sweethomes are laughing to our face...Will get better soon...anyway...all the best to you and have a great year 2009.
Regards,
Nicolas

dont go alone

i do underestand disappointments and anger , but i would suggest you that dont go alone take some more investors to their office and demand their new payment plans in writing.
thanks

nick340's picture

Thanks

Really appreciate your response to my mail... however am sorry, i lost it... it just gave me the impression that sweethomes are laughing to our face...Will get better soon...anyway...all the best to you and have a great year 2009.
Regards,
Nicolas

mansoorjalam's picture

Calm Down

Nick, calm down please. There are always better ways to do things. You are not alone. Hundreds of households are in the same situation. God help us in finding a right solution to the problem.
Regards

Nick340: I don't blame

Nick340:
I don't blame you......
My only advice, whatever you do, or don't do - don't issue any further post dated cheques.

Technically, Sweethomes could claim default etc. and jeopardize your purchase, but I highly doubt that Sweethomes would have any ground to pursue. Anyway, if you issue Post Dated Cheques - you'll be 2x as frustrated as you are now.... since that's the situation I am in. Consider yourself fortunate that you didn't issue all these cheques in the beginning.

nick340's picture

Well

I hope more people will read this e.mail and will not issue those cheques until completion if they can. I will try to hold my cheques until completion date as i have paid 50 %, however am not sure it will work. Anyway, will keep you updated guys...thanks for all your support.

good advice

yes dont issue any more cheques and take as many investors as possible togather.

hi every body ,holdings

hi every body ,holdings cheques is useless to force the company to rescedule payment plan since the contract is clear in cutting 30% of investor money from total property coast simillar to lwa 13 in dubai ,i have flat in rainbow 10 ,arround 40% paied and construction is 1% !! , same problem in dubai with schon properties in dubai lagoon i got another flat about 60% paied but construction is 5% ----> very funny and sad situation , i bought these properties as investment for my children ( not speculation) and for the residance visa since i have majour problems with my country ( iraq) which appears it is only a jok , so no property , no rent , no visa ?? im asking the authorities why u are doing this with people only their mistake is they put full confidance with uae laws and regulation and see what is the return , i think if uae government if not take action toward developers they will not find single stupid person to invest singl pound in this desert . allh kereem.

riadh al ani

Nick340: Don't know what

Nick340:
Don't know what dates are involved - but while you are waiting - you may want to approach a law firm.

Here's the address of one;
Habib Al Mulla & Co.
18th floor, Al Attar Business Tower
Sh. Zayed Rd.
P.O Box: 2268
www.habibalmulla.com
Tel: +971 4 331 6868
Fax: +971 4 331 6050

The initial consult etc. are free.... ie, for them to determine if you have any valid disputes - based on your contract, or based on the law.

If you decide to go ahead with them - it won't be inexpensive - ie at least 12,000 AED or so for them to raise the issue with Sweethomes. You'll probably need to find a few other buyers in the same project, same payment level etc.... that's assuming they agree to allow multiple people to complain under one case. Well, you can at least negotiate/try.

Here's the problem right now:
Most law firms are waiting for the new Ajman laws to be released, draft versions seem to have better investor protection. The new laws are not ready for official release - so the lawyers cannot use the new laws, until they are finalized. Even if you pay, and engage the lawyers right now, you'll just be waiting for these new laws to come out.

My suggestion - would be - consult the lawyers.....but don't engage/pay them, till they confirm the new Ajman laws are released. When the new laws are officially released it will be in the newspapers. Also, there is no guarantee that the new laws will help immediately, or be enforced... so proceed with caution. Needless to say, be careful of the lawyers too... otherwise, it becomes another money pit.

Sweet Homes

Hello Investors,

I purely understand the frustration that Nick is going, so am I , with sweet Homes.
I suggest that we who are all involved in paying sweet homes and not getting anything tangible should come together, and meet up.
Through this forum if we can all get in touch with each other, and meet then we can actually go to Sweet homes as a force and get things done in the right way, hold payments or re-schedule till we see some tangibles.
Lets set up a contact date say a week from today and meet up. if we need to see a Solicitor, we can do that as well as a consortium.
It is better that we gather as a force and achieve our objectives than to approach them one by one and walk away with their Bull shit. If we are successful, then we set an example for others to follow, and probably bring some sanity into the system.
I look forward to hearing from you guys out there.

Sweet Homes PMT Rescheduling

We are a group of 4 who purchased 4 apartments in sweet homes and ready to go with you to visit them and demand rescheduling of payments. It is our right and if we don't make some noise we will never be heard!

Nads's picture

Sweethomes meeting

Guys,

Would love to come with you but am based in UK, not UAE like you. Had visited the London office two - three weeks ago though and they suggested contacting developer R-Holding and ARRA.
I am still waiting to hear back but have verbally and in writing informed them that I will not be paying next installment, due at the end of this month, due to a) terms of contract stating completion b) extreme lack of progress

tuma's picture

analysis of sweethomes

Dear colleagues
yesterday I came from Dubai, I was planning to visit their office (near deera mall) then I changed my mind after I have contact them By telephone, The representative asked me to pay as schedule and she send me the letter (which was shown already on this forum) with an ARRA stamp in red colour dated 19.2.2009.( I dont know how to attach the document here!) any how they stated that they will finish by end of this year (2009). so to analyse the status their are few points:
1. they seems to be supporeted by the goverment as the could get ARRA to their side, onthe other hand ARRA in not neutral agency and they were influenced by the goverment pressure and the rulers of Ajman in particular.
2. sweethomes lives whats called (Denial) in psychology, when the claim that it will be finish by december 2009,which is impossible, because some towers like B4 just finish the parking floors, so at the best they can do 2 floors per month which means 2* 9(remaining months) will be 18 floors only.

so I felt its not the time to negotiate with them, lets stop payment now and wait till the second half of this year when they realize that they are really in trouble and cant committ to their word. at that time they will be mature enough to discusse with them.

Sweet Homes

I am so grateful that the some members have taken the issue about the Sweet Homes. I want to extend my full support to the group for what ever the appropriate action deemed necessary for us all to secure our interest. Unfortunately, I reside in UK and Like Nads I have been assured verbally by their London office that every thing is in order and they are confident that the hand over of Paradise Lake Towers will be at the end of this year and Ajman Uptown & Rainbow Towers in the third quater of 2010.
Lee

Nads's picture

re: Sweethomes

All,

While officially they claim that Paradise Lakes (B2-B9) will be completed in 8 months time, unoffically both Alan Sahar and someone called Munir or Mohsin (it begins with an M anyway) in London Sweethomes office and Naima in the Dubai office have verbally agreed that it will not be possible to complete all Paradise Lakes towers by Dec.
As I and many others have pointed out, B2-B5 I think are still at car parking level. (Imre - do you have any new images for us?)
How they can get 25 floors and 4 levels of car parking completed, the lovely exterior design they sold us with, interior decor and wiring, plumbing etc... done by then is beyond me. If they were working in the UK, then it may be realistic, but still pushing it! B7-B9 may have a chance but that is it. We have seen the rate of construction since Jan 2007.

We haven't even begun to discuss other infrastructure like street lighting, gardens, lake, sewage system, electrics .. the list goes on. This place is supposed to be liveable. People, let alone those with a young family etc.. cannot live in a community that doesn't have these basic facilities set up.
At least StarGiga have said they are delaying by 2 years, Sweethomes or rather R-Holding haven't even got that much respect for their clients.
It's not through want of negotiation, communication that I have reached my decision not to pay. I have paid all installments up to now, but a line must be drawn somewhere. I feel the time is now. After 2 years of payment, I haven't even got somewhere to park my car - that is if I can get there - I presume they have a connecting road from the Trunk road to Emirates City planned before Dec too?
If those friends of this site based in the UAE do pay them a visit, please feel free to print off and take my comments with you. I suggest all other investors agree to do the same.

Sweet Homes

I fully support what Nad says, I am not going to pay any further instalments until we get a decent response/agreement from Sweet Homes. It seems Sweet Homes only interest at this stage is to continue receipt of our instalments and come end of this year they will have onather excuse to say the project has been delayed. SO LET US NOT PAY ANY MORE UNTIL WE GET A DECENT RESPONSE FROM SWEETHOMES WITH A REVISED INSTALMENT SCHEDULE AND ALSO A PENATALTY CLAUSE for DELAY OR ELSE OFFER US DISCOUNT ON THE ORIGINAL PRICE AS THE OVERALL COST OF CONSTRUCTION IS DRASTICALLY LOWER.
Lee

Me also

I am not going to pay sweet homes even I have PDC with Sweet Homes what ever the consequences. Sweet homes only wants payment without doing anything. Time was enough to reschdule the payment. Sweet homes MD was promised to give new schedule in February /2009 but didn't show up. We want to try them with Ajman law for breach of contract. ARRA is too late to move in.

tuma's picture

No more payment to sweethomes

Agree, No more payment to sweethomes, they are not trustful

sweethomes payment

I stopped payment to sweethomes since Oct 2008 because of delaying , they sent me e-mail regards payment and I replayed to them if you ask for more money I will go to court and I will ask you to pay me compensation for delaying handover the flat to me .Then they stopped asked me for any more instalments

Nads's picture

Imre - any more photos?

Imre (our eyes in Ajman!),

do you have any latest images for paradise lakes B2-B9 ? When is your next trip to the building site that should by now be a buzzing metropolis?
A lot of peoples payments are becoming due in 2 weeks, any latest images you have will be most helpful in determining next steps

Grateful as always Smiling

Sweet Homes - Payment Rescheduling

I am wondering why them made some people pay with Post Dated Checks while others are paying their installments as they come along. This seems unfare since people who wrote PDC can't stop their payments at will.

We need a solution people to get us out of this mess. We should demand reschduling of payment. As far as I am concerned and with the current progress we should demend that payments should be extended over two more years rather than 4 years.

The management of Sweet Homes is fairing very poorly with handling their customers. Poor customer service and ignoring your costomers is not the right thing to do now Sweet Homes management. For those of you who don't believe me just visit their website and see for yourself how outdated it is!

Re: Sweethomes Payment Rescheduling

Hi Guys,

Today is my first day in this forum. I am in India and have invested in two aparttments in the B5 tower of Paradise Lakes. I spoke to Mr. Saleh (sweet homes manager of dubai deira branch) to return the PDCs till they have an escrow account and give us a new payment schedule. He said that I will have to pay for two more quarters and then they will return the PDC with a new payment schedule.

Even he is promising to give the delivery in december this year. I do not think it is going to happen. Even the payment rescheduling is not going to be in our favor. I am thus thinking of stopping my payments. But since I am in India, I do not know what to do.

I have given PDC of emirates bank. Can anyone tell me the implications of letting the cheques bounce? or is there any other way of stopping the payments for someone like me who has already given them PDCs. Also, has anyone lodged a complain with the ARRA against Sweethomes?

I shall now be active in this forum to be a part of this union against sweethomes. Thank you all.

regards,
Imran

tuma's picture

dont believe in them

Hi Imran
Welcome to this forum(sorry that we gathered in unfavorable situation)
any how to let you know, this Mr.Saleh is not the manager, he is a yemeni gye responsible for what they call it (recovery) which means money collection from the poor investors like us. in additin he is responsible for (faulse promises and lies). I meet him last year and he assured me that the delay only for 6 months, and you can see now his new lies(of Dec2009).

PDC

Thanks guys for your reply. Please also advice me about the PDCs that they have. Should I let the cheques bounce or keep the account filled with the installment amount?

If required, I am ready to come to dubai to join you all to storm at their office!!

salam , i have same

salam , i have same problem like u but i decided to withdraw all the money from the account and let them lip ........, lt them take legal action if they can , this is the only language they understand

Nads's picture

phone call to ARRA

spoke to a lady called Emma in the ARRA office this morning. Basically she confirmed what has already been discussed by other members.
I should stop payments to Sweethomes until they give me an Escrow account number. She did confirm that Sweethomes escrow is not set up yet, therefore there is no number for them to give me.

By the way, has anyone got hold of R-Holding in all of this? To be honest, Sweethomes are just the puppets on stage. They say yes to us because they can see we are not happy, they say yes to R-Holding by forwarding on the letter to us about Dec 09. They are just money collectors/agents. The guys pulling the strings would or should be R-Holding. Anyone spoken to them?

Re: Phone call to ARRA

Nads... can you please call up that lady again and find out what needs to be done if the PDC are already collected by sweethomes..

After your email I am 50% determined of letting my cheques bounce. If the lady is giving us something in writing saying that we are not supposed to pay any more installments then this will resolve the first dilemma of whether the payment needs to be continued or not.

Once all of us stop the payments, R-holdings/sweethomes will have to produce results to get more payments released from us....
thanks...

i have spok to them 3

i have spok to them 3 weeks back and r- holding deny any relation with sweethomes and they are not responsible for any issue related to sweethomes , it is obviously a ping pong game ,they took money and sent investors to hell

Nads's picture

re: r-holding

deny any relation? why send a letter to then asking for continued payments?
does that mean we should ignore absolute and in whole R-holding's letter to Sweethomes which was forwarded onto us?

R-Holding & Sweet Homes

My understanding is that R-Holding (owned by Ajman Government) is the main developer for Emirates City and they awarded Sweet Homes the marketing & management for a few of R-Holding projects including Rainbow Towers.

Regardless who does what we should demand relaxing payments. We do not want to end up paying all the money and all what we get is a bunch of concrete structures with no Electricity, Sewrage , water, Services and most importantly PEOPLE.

Before paying any more fils we need to see work done on the infrastructure, and ofcourse don't forget the landmark and icon of the project the Great EC Lake (which was one of the main reasons I bought my appartment Sticking out tongue Shocked )!!

azizster's picture

letting cheques bounce

Instead of letting cheques bounce in may be better to email or write a letter stating that in view of the advice by ARRA, please return the cheques or they will bounce.

mansoorjalam's picture

Payments to Sweet Homes

Dear All,
Please no payments to SHs till completion. 50% only after completion. This was their mantra during advertising. And completion means completion with utilities, the mall, the lake and the paradise looks.
I see no progress since I visited EC last week of December 2008.
Regards

Sweethomes / PDC

I am an overseas buyer (Ajman Uptown), who ended up writing PDCs via a local resident. That was my second stupid mistake, the first being getting involved with Sweethomes. Paid a total of 35% so far, solely because of a fear of letting cheques bounce. There is no concept of talking to the bank and stopping the transfer in the UAE - the bank wants a police report. The police report is only issued if you file a case etc.... which is a tremendous expense, and no guarantee of winning even if the law is on your side.

1) Went to ARRA - who gave us a form letter, which we are supposed to show to the developer. On the basis of that letter and our meeting with ARRA, I informed Sweethomes by registered mail to not present the cheque and withdrew funds from the account. We also sent the same letter to ARRA. The cheque bounced once. It has to date not been presented again by Sweethomes. I am told that per UAE laws, it is a very serious offence, especially if the cheque is presented and rejected twice. Closing the account doesn't help.

2) Made multiple visits to Sweethomes Dubai, Ajman. Also met with the recovery guy mentioned above. You'll get better results talking to a smooth rock.

3) Finally, went and engaged a lawyer at considerable expense. The lawyers (very) strict advise was to not let the cheques bounce.... and that ARRA's letter only refers to people who pay by funds transfer, not post dated cheques. The lawyer sent a letter to Sweethomes asking them to not present any more cheques to a non-escrow account and I just got confirmation that starting May 2009 onwards, Sweethomes will not present my cheques. The letter from Sweethomes conveniently omitted the issue of the February cheque. I am now chasing Sweethomes to make sure that my Feb cheque will not be presented to a non-escrow account - if it is, that would bring total payments to 40%.

Also when we ask Sweethomes for the cancellation process - they say new ARRA laws, mean that they get to keep 30% of the purchase price....not 50% of the amounts paid as listed in our contracts. However, when it comes to payments, they want to deposit funds to a non-escrow account. So, applying the contract sometimes, and at other times the new ARRA rules - whatever suits them.

Hope this helps..

Thanks uaeprop

thanks uaeprop for your detailed reply.

We all are in a very difficult situation to make a decision. If we do not pay then there is a possibility that they dictate their terms at the delivery and may make us pay a penalty. If we pay right now there is a risk of further losing our money.

The best thing to do is get an official letter from ARRA asking us to stop payments to sweethomes. Without an official letter, the ARRA guys might also not help us at the time of appartment delivery.

I am confused.......

today i contacted salih

today i contacted salih in management team / sweethomes and i informed him i will not pay unless escrow account start , he informed me that this will start after 15/5/09 , i told him i have installment on 1st of may which i will not pay through post dated cheques ,he said ok in a harry ! i think this will not happen bec. they can present cheues at any time and take money ,that is why i will take the risk to empty my account until things become more clear ,thank u for your (uae pro) notes brother . i have majour problems whith another developer in dubai , schon properties for dubai lagoon where i paied 60% still 5% construction , so see what strong nerves we have after all this abuse , how we put our confidance and hardely earned money with those theives thinking we are putting some investments to our families .

Witdrawal of PDC-Sweet Homes

Dear Reyad, I think we need to demand that we withdraw our PDC and deposit our payments directly like everyone else is doing. Emptying your account is not the solution since bouncing checks can potentialy affect your credit history and also there will be heavy bank penalties.

Can you pass on to me Saleh's email or phone number. Thnx

Saleh

HI Amr,

Saleh's number is 050-6657650 and his email is saleh@sweethomesuae.com

-Imran

willi's picture

about saleh and sweet homes

come on guys be intellegent people and think about who you are talking to, dont waist your t ime the person you are calling the management mr saleh. All of you who have contract with or invested through with sweet homes please take my advice.

when you visiting to sweet homes office in dubai and you want discuss about building or any thing about concern your investment please DON'T DON'T DON'T talk those people in the front desk including the person called SALEH who dressess like emirate person and thinks he can solve every thing. saleh is originally from somalia city called kismaio, he dosn't know anything about construction or acountant recoverry or administration at all he use to sell guns in somalia beleive me he is liar and he talks too much and he dosn't know what he is talking about except acting like local emarati people and telling you all the liras he thinks can solve your problems.

sweet homes managers they want to hide their faces and they cant face you so they employed and displayed their front desk this person who is very clever than them, who doesn't shy and don't have any respect at all to investors, spend with him 10 minutes and you will be confussed all his talking which has no roots at all, mentally he is not well he is someone who is sick (mentally) so please dont waist your time with this person, remember you are not theare for job interview you paid your money to this people and you agreed with them a contract (sweet homes) so yo have right to see their true and high managers, dont discuss your important needs those people in the front desk including the low employed phillipines and crazy saleh who should be in mentally hospital. take care good luck.

Nads's picture

Sweethomes Escrow Account Set Up By Sunday

All,

I have just spoken to ARRA (even the office is now closed). I was chasing a letter that should have been sent to me (be it in Arabic) saying that no monies should be paid until an Escrow account is set up. I was promied the letter on Tuesday so was callingto chase.

The guy I spoke to now on the end of the phone said that Sweethomes WILL HAVE an Escrow account set up so I will not be needing the letter in any case. Confirmation will happen on Sunday morning, and I should call ARRA back then to find out.

I tried to ask for more details - which towers have an account set up as he did confirm each tower needs an Escrow account but he was reluctant to confirm anything before Sunday.

Should this be the case, then I guess payments need to be paid for Apr installment, provided Sweethomes communicate this with details of account to all investors in time.

Thoughts anyone??

Stop payments to these liars !!!

I have a flat in B10 and all they they keep asking for is scheduled payments however all I see from my 40% total value i paid them is a desert and some metal rodes in the ground and a board saying B10.....
I have paid in two years 190,000 so far for a board and metal rods on the ground. Not even parking level !!!!!
There must be a way we all go and demand our money back for breech of contract. No one wants the dam useless flats. Its a big lie and we have been robbed !!!!
Please can we all meet to do something about this.

I support and agree with everything everyone says here.

Dr Zaid.
Mafraq Hospital.
Abu Dhabi.
zaidmail@gmail.com

Stop payments to these liars !!!

I have a flat in B10 and all they they keep asking for is scheduled payments however all I see from my 40% total value i paid them is a desert and some metal rodes in the ground and a board saying B10.....
I have paid in two years 190,000 so far for a board and metal rods on the ground. Not even parking level !!!!!
There must be a way we all go and demand our money back for breech of contract. No one wants the dam useless flats. Its a big lie and we have been robbed !!!!
Please can we all meet to do something about this.

I support and agree with everything everyone says here.

Dr Zaid.
Mafraq Hospital.
Abu Dhabi.
zaidmail@gmail.com

Stop payments to these liars !!!

I have a flat in B10 and all they they keep asking for is scheduled payments however all I see from my 40% total value i paid them is a desert and some metal rodes in the ground and a board saying B10.....
I have paid in two years 190,000 so far for a board and metal rods on the ground. Not even parking level !!!!!
There must be a way we all go and demand our money back for breech of contract. No one wants the dam useless flats. Its a big lie and we have been robbed !!!!
Please can we all meet to do something about this.

I support and agree with everything everyone says here.

Dr Zaid.
Mafraq Hospital.
Abu Dhabi.
zaidmail@gmail.com

Stop payments to these liars !!!

I have a flat in B10 and all they they keep asking for is scheduled payments however all I see from my 40% total value i paid them is a desert and some metal rodes in the ground and a board saying B10.....
I have paid in two years 190,000 so far for a board and metal rods on the ground. Not even parking level !!!!!
There must be a way we all go and demand our money back for breech of contract. No one wants the dam useless flats. Its a big lie and we have been robbed !!!!
Please can we all meet to do something about this.

I support and agree with everything everyone says here.

Dr Zaid.
Mafraq Hospital.
Abu Dhabi.
zaidmail@gmail.com

No one in Sweet homes respond to emails

Hi All,

thanks for input posted here.
I too have a flat in B10, and have paid around 40 %, and now While I asked them, I want to close/terminate the contract, and as per agreement, they should pay me back 50 % of total money I paid. Even over that, they said, at the moment thier policy for reverting money is stopped.
We sitting abroad are really in a helpless situation, however the ones sitting in UAE. Kinldy stay chasing them , till some positive comes out.

Thanks

Hi guys. We should all go to

Hi guys. We should all go to the office of Sweet Homes before April 1 installment. It is important that we all go together and pressure them to return our money as I do not see any future in this project in Ajman. Has anyone ever went to the extend of consulting a lawyer?

I am going on wednesday

I am planning to go to the office on wednesday to the Sweet homes office in Dubai to tell them I am stopping my payments until its an escrow account

mansoorjalam's picture

Escrow Account

Dear All,
As of today, I have confirmation from a reliable source that not a single Developer in Ajman, including Sweet (Sour) Homes, has set up an escrow account.
Further I fully agree that we should set up a date and visit SH office in Dubai collectively.
Regards

tuma's picture

SOURHOMES

mansoor, I lough alot on your comment about (Sourhomes) Eye-wink

i am ready to join all of u

i am in the same boat like all of u, bought 2 apts and been paying since end of 2006, but stopped payment since start of this year (haven't paid January payments). met the famous Saleh and asked for an official clarifying the current situation of the properties i bought in B8 tower. so i am ready to join u for a group action against SH and by the way i didnt give any PDC (thank god), i used to go any every 3 months at their office.